Resources Inside Clinic Conductor
For IT leads: the principles behind Clinic Conductor, from the event that starts a workflow to the audit record, and where a person always stays in charge.
Mahmoud ElHewaheyFounder, PulseAI Solutions28 October 2026 · 3 min read
The short version
Clinic Conductor is built on a small number of principles that hold for every solution. They are what an IT lead should expect to see, and what a privacy officer should expect to verify.
Nothing runs on a timer someone has to remember. A workflow begins when something happens in the clinic: an enquiry arrives, a fax lands, a patient finishes a form, an assessment is completed, a call comes in, a member is confirmed. The event carries the information the workflow needs, and nothing more.
Eligibility criteria, routing, priorities, escalation, the tone of a welcome message, the order of a physician's summary: these belong to the clinic. They are configuration, set during the Action Plan and changed as the clinic changes, without rebuilding anything. A clinic's protocols are the specification.
What happens to information on its way into your systems
Information is written into the EMR, the CRM, the scheduling system or wherever it belongs. Nothing waits in a separate dashboard for someone to copy it across. See EMR write-back for why this is the part that returns hours.
Clinic Conductor organizes and surfaces information. It does not make clinical decisions. Three rules follow.
Every read, write and decision is logged, kept for seven years in the clinic's own country, and available to the clinic whenever it asks. That record is what lets a privacy officer answer a patient's question, and what lets a clinic see exactly what the system did.
Each workflow handles only the information its task needs. Information is encrypted in transit and at rest, everyone who signs in uses two-step verification, and patient data is never used to train AI. Canadian clinics are stored and processed in Canada, Québec clinics in Québec and US clinics in a separate US setup. The details for your privacy review are in our security package, on request from the Trust Center.
Because every solution runs on the same layer and the same connections, each new solution is faster to add than the last. A clinic typically starts with the workflow that returns the most hours and adds the next when it is ready.
No. It organizes and surfaces information. Every clinical decision stays with the clinic's physicians, and nothing generated for a patient reaches them until a clinician has reviewed and signed it.
Yes. Eligibility criteria, routing, priorities and messages are configuration owned by the clinic, and change as the clinic changes.
The case stops and waits for a person, in one place, with the reason and the original information attached.
The security package, available on request from the Trust Center, has the detail a privacy and security review needs.
Inside Clinic Conductor
Clinic Conductor connects the systems a clinic already runs and takes the administration between them off its team. What that means, what it does, and who it is for.
Read the guideEMR and system integration
Reading from an EMR is the easy half. Writing back into the chart, matched to the right patient, validated and audited, is where clinic hours are actually returned.
Read the guideEMR and system integration
The standards that move health information between systems, in plain terms: HL7 v2 messages, FHIR R4 resources, and the pan-Canadian specifications built on them.
Read the guide
