EMR and system integration
EMR integration for clinics: the complete guide
How a clinic connects its EMR to intake, forms, phones, faxes, labs and a CRM: the five ways to integrate, what each EMR exposes, and what to ask a vendor.
Read the guideResources EMR and system integration
TELUS Health EMR integration: PS Suite, Med Access and CHR
How third-party systems connect to TELUS Health EMRs: partner add-ons, the CHR Enterprise API, and how the route differs for PS Suite, Med Access and CHR.
Mahmoud ElHewaheyFounder, PulseAI Solutions28 October 2026 · 3 min read
The short version
- TELUS Health runs several EMRs in Canada, including PS Suite, Med Access and Collaborative Health Record (CHR).
- The integration route depends on which one your clinic runs.
- TELUS lists partner add-ons by EMR, and offers the CHR Enterprise API for clinics building or buying their own integrations on CHR.
- Start by confirming your EMR, its version and its hosting, then the route that applies.
- Clinic Conductor is live in production with TELUS Health.
Which TELUS Health EMR do you run?
TELUS Health is one of Canada's largest EMR vendors, and its EMRs came from different origins. PS Suite, Med Access and Collaborative Health Record (CHR) are the names most clinics will recognize. They share a vendor and differ in architecture, so the first question in any integration is which one the clinic runs, and how it is hosted.
The routes in
Integration routes for TELUS Health EMRs
| Route | What it is | Where it applies |
|---|---|---|
| Partner add-ons | Third-party products listed by TELUS Health, filtered by EMR and by feature | Varies by EMR; each listing names the EMRs it supports |
| CHR Enterprise API | An API for clinics creating their own integrations, or buying them from other vendors | Collaborative Health Record |
| Provincial and standard feeds | Lab results, hospital reports and other messages through the province's channels | All, where the clinic is set up for them |
What to ask before you plan
- Which TELUS Health EMR, version and hosting model does the clinic run?
- Is the partner's integration live on that exact EMR today?
- Does it write back, and into which part of the record?
- What has to be enabled on the TELUS side, and who requests it?
- How are exceptions and failed writes surfaced to the clinic?
Beyond the EMR
TELUS Health clinics usually run phones, faxes, forms and often a CRM alongside the EMR. The integration that returns the most hours is rarely the EMR connection alone: it is the work between the EMR and those systems. Our EMR integration guide covers how to connect them through one layer.
Questions, answered
Does TELUS Health have an EMR API?
For Collaborative Health Record, TELUS Health offers the CHR Enterprise API. For its EMRs generally, it lists partner add-ons by EMR. The route depends on which EMR the clinic runs.
Is Clinic Conductor integrated with TELUS Health?
Yes. Clinic Conductor is live in production with TELUS Health.
Sources
See it running
Clinic Conductor connects intake, forms, faxes and phones to TELUS Health EMRs, live in production.
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